203-470-4579

rush orders

You can rush the printing time of up to 5 items for a $25 fee ($50 during November & December). This reduces your printing time to 1-2 business days from the date of proof approval and final payment. Rush shipping is also available.

shipping

A minimum shipping cost of $12.95 will be added to your order. Due to the personalized nature of wedding invitation orders, shipping costs may vary. Once the order is completed and all elements are packaged together.

All orders ship FedEx Ground, and will arrive 2-7 business days once shipped (within the US). 
A tracking email will be sent when your order ships. Rush shipping is available if needed.
Lady Jae Designs is not responsible for errors made by the buyer, such as errors in the shipping address provided.
International customers, see our shipping map with estimated shipping times as well as info on international orders.

cancelling an order

You will forfeit your design fee if you cancel your order after design proofs have been created but before final payment has been made. The reason is because of the time we spend creating your custom proofs. When you place an order and commit to using our service, we immediately begin working on your personalized proofs. As each design is a custom order, Lady Jae Designs cannot offer returns, refunds or exchanges in the event of cancellations or event changes after final payment has been processed and your order is sent to print production.

errors & reprints

Once you sign off on the digital proofs, you are approving the design/s to be printed exactly as they appear within the digital proofs. Lady Jae will in no event be responsible for any inaccuracies that might be found after that point. If an error in text is found after the point of approval, we will adjust the design at no additional charge. However, if printing of the initially approved proof has commenced, the client will be responsible for the cost of reprints. Because we know that mistakes sometimes happen, we will charge 50% of the cost or your order to reprint.

In the case of an error on our part we will fix the error and reprint your order at no cost to you. We must be notified of errors within 10 days of delivery date.


In addition we retain the rights to post your invitations on our website and social media. If there is an issue with us doing so, please let us know when ordering. We will not post your invitation in entirety until after your wedding. Lady Jae Designs maintains all rights and our designs may never be
repurposed or reused. 


Please don’t hesitate to contact us with any questions or concerns regarding your order, we are here to help!

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